飯店信息系統(tǒng)：OPERA操作實(shí)務(wù)

項(xiàng)目一　緒論/Introduction
任務(wù)一　飯店信息系統(tǒng)概述/Summary of HIS
任務(wù)二　Opera PMS概述/Summary of Opera PMS
項(xiàng)目二　客史檔案/Profile
任務(wù)一　客史檔案基礎(chǔ)/Basic Knowledge
任務(wù)二　客史檔案介紹/Introduction to Profile
項(xiàng)目三　預(yù)訂/Reservation
任務(wù)一　散客預(yù)訂/New Reservation
任務(wù)二　公司預(yù)訂/Company Reservation
任務(wù)三　團(tuán)隊(duì)預(yù)訂/Group Reservation
任務(wù)四　更新和取消預(yù)訂/Update & Cancel Reservation
項(xiàng)目四　前臺(tái)接待/Front Desk
任務(wù)一　入住/Check In
任務(wù)二　在店客人In House Guest
項(xiàng)目五　收銀/Cashiering
任務(wù)一　賬單處理/Billing
任務(wù)二　結(jié)賬離店/Check out
項(xiàng)目六　房務(wù)管理/Rooms Management
任務(wù)一　客房服務(wù)/Housekeeping
任務(wù)二　大/小維修房/Out of Order/Service
任務(wù)三　客房歷史及出租率表/Room History & Occupancy Graph
項(xiàng)目七　夜審/End of Day
任務(wù)一　夜審準(zhǔn)備/Preparation
任務(wù)二　夜審操作/Operation
任務(wù)三　常用報(bào)表/Reports
參考文獻(xiàn)