引導(dǎo)：團(tuán)隊(duì)群策群力的實(shí)踐指南（第4版 修訂本）

第1 章 何謂引導(dǎo) ........................................................................................... 1
什么是引導(dǎo) ........................................................................................ 2
引導(dǎo)者做什么 .................................................................................... 3
引導(dǎo)者應(yīng)擁有怎樣的信念 ................................................................ 4
引導(dǎo)者典型的工作任務(wù)是什么 ........................................................ 4
過程與內(nèi)容有什么區(qū)別 .................................................................... 5
團(tuán)隊(duì)引導(dǎo)的技能與工具 .................................................................... 6
核心技能概述 .................................................................................... 7
中立的含義 ........................................................................................ 9
學(xué)會(huì)說“收到” ............................................................................... 11
何時(shí)說“我們” .............................................................................. 12
引導(dǎo)者如何做到自信和堅(jiān)定 .......................................................... 12
引導(dǎo)中的語言模式 .......................................................................... 14
討論的結(jié)構(gòu) ...................................................................................... 15
會(huì)議引導(dǎo)的啟動(dòng) .............................................................................. 16
會(huì)議引導(dǎo)過程中 .............................................................................. 18
會(huì)議引導(dǎo)的收?qǐng)?.............................................................................. 20
有效的會(huì)議記錄 .............................................................................. 21
用詞的原則 ...................................................................................... 22
如何使用白板架 .............................................................................. 23
引導(dǎo)者的最佳經(jīng)驗(yàn)與最差表現(xiàn) ...................................................... 25
引導(dǎo)者的行為特點(diǎn)和策略 .............................................................. 26
引導(dǎo)者的核心技能觀察清單 .......................................................... 29
引導(dǎo)過程觀察清單 .......................................................................... 31
引導(dǎo)勝任力分級(jí) .............................................................................. 31
引導(dǎo)勝任力的自我測(cè)評(píng) .................................................................. 33
第2 章 有效提問 ......................................................................................... 35
有效提問的原則 .............................................................................. 36
提問的類型 ...................................................................................... 37
提問的格式 ...................................................................................... 37
跟進(jìn)提問的重要性 .......................................................................... 39
詢問敏感問題 .................................................................................. 39
提問示例庫 ...................................................................................... 40
第3 章 團(tuán)隊(duì)引導(dǎo)的步驟 ............................................................................. 49
評(píng)估和設(shè)計(jì) ...................................................................................... 50
給予反饋和完善方案 ...................................................................... 51
最終準(zhǔn)備 .......................................................................................... 52
開始引導(dǎo) .......................................................................................... 55
引導(dǎo)過程中 ...................................................................................... 57
結(jié)尾 ................................................................................................. 58
后續(xù)跟進(jìn) .......................................................................................... 59
收集關(guān)于會(huì)議引導(dǎo)的反饋 .............................................................. 59
欣賞式訪談 .................................................................................... 214
頭腦風(fēng)暴 ........................................................................................ 215
書寫式頭腦風(fēng)暴 ............................................................................ 217
親和圖法 ........................................................................................ 218
差距分析 ........................................................................................ 219
供需對(duì)話 ........................................................................................ 221
力場分析 ........................................................................................ 222
根本原因分析 ................................................................................ 224
5 個(gè)“為什么” ............................................................................. 225
畫廊瀏覽 ........................................................................................ 226
多項(xiàng)投票法 .................................................................................... 229
決策矩陣 ........................................................................................ 231
離場評(píng)估表 .................................................................................... 233
通過問卷獲得反饋 ........................................................................ 234
系統(tǒng)性解決問題 ............................................................................ 236
掃清障礙 ........................................................................................ 244
第11 章 會(huì)議過程設(shè)計(jì)范例 ..................................................................... 246
會(huì)議場景1 組織探索的會(huì)議 ..................................................... 247
會(huì)議場景2 項(xiàng)目環(huán)境掃描 ......................................................... 249
會(huì)議場景3 項(xiàng)目團(tuán)隊(duì)啟動(dòng) ......................................................... 252
會(huì)議場景4 制定項(xiàng)目使命和愿景 ............................................. 254
會(huì)議場景5 制訂工作計(jì)劃，明確各自角色與責(zé)任 ................. 256
會(huì)議場景6 風(fēng)險(xiǎn)評(píng)估 ................................................................. 258
會(huì)議場景7 利益相關(guān)者分析 ..................................................... 261
會(huì)議場景8 制訂項(xiàng)目溝通計(jì)劃 ................................................. 263
會(huì)議場景9 項(xiàng)目例會(huì) ................................................................. 264
會(huì)議場景10 創(chuàng)新思考 ............................................................... 266
會(huì)議場景11 項(xiàng)目中期檢查 ....................................................... 269
會(huì)議場景12 系統(tǒng)化解決問題 ................................................... 271
會(huì)議場景13 收集建設(shè)性反對(duì)意見 ........................................... 274
會(huì)議場景14 調(diào)研反饋 ............................................................... 276
會(huì)議場景15 人際關(guān)系問題解決 ............................................... 278
會(huì)議場景16 克服對(duì)變革的抵觸 ............................................... 280
會(huì)議場景17 項(xiàng)目復(fù)盤 ............................................................... 284
會(huì)議場景18 項(xiàng)目收尾 ............................................................... 286