接待英語(yǔ)應(yīng)急一本通

接待準(zhǔn)備工作　Preparing a Reception
　了解客人基本情況Gathering Basic Information
　擬定接待方案Planning a Reception
　報(bào)審方案Reporting a Plan
　詢(xún)問(wèn)預(yù)約Asking for an Appointment
　預(yù)告及辦理預(yù)支手續(xù)Advance Notice＆Advance
　為客人預(yù)訂返程機(jī)票或車(chē)票Booking Return Tickets for Guests
接待實(shí)務(wù)　Practice of Reception
　訪(fǎng)客接待
　　電話(huà)接待Receiving Phone Calls
　　詢(xún)問(wèn)來(lái)客身份及目的Asking for the Guest’S Identity and Purpose．
　　請(qǐng)示意見(jiàn)Asking for Instructions
　　拒絕來(lái)訪(fǎng)Declining a Visit
　　接待訪(fǎng)客Receiving a Guest
　　詢(xún)問(wèn)推銷(xiāo)內(nèi)容Inquiring the Content of the Sales
　　建立合作關(guān)系Establishing Cooperative Relationship
　　向訪(fǎng)客介紹同事Introducing Colleagues to the Visitor
　　介紹公司概況Brief Introduction of Company
　　進(jìn)行技術(shù)交流Technical Exchanges
　　送別客戶(hù)Seeing off Guests
　　邀請(qǐng)回訪(fǎng)Asking for Revisit
　外事接待
　　機(jī)場(chǎng)接機(jī)Airport Pick—up
　　相互介紹Introducing Each Other
　　過(guò)海關(guān)Passing the Customs
　　行程安排Travel Arrangements
　　路上閑聊Chat on the way
　　辦理賓館入住手續(xù)Hotel Check in
　　客房服務(wù)Housekeepin9
　　陪同領(lǐng)導(dǎo)視察Accompanying with Leaders for Inspection
　　介紹公司近況Introducing Company Recent Situation
　　介紹最新產(chǎn)品Introducing New Product
　　接風(fēng)宴會(huì)講話(huà)Speech on Welcome Banquet
　　接風(fēng)宴上0n Welcome Baniluet
　　送別宴會(huì)講話(huà)Speech on Farewell Banquet
　　送別宴上0n Farewell Banquet
　　贈(zèng)送禮物Presenting Gifts
　　邀請(qǐng)?jiān)僭L(fǎng)Inviting Guests to Come Again
　　機(jī)場(chǎng)告別Farewell at Airport
　　其他接待實(shí)務(wù)
　　陪客戶(hù)購(gòu)物Shopping with Clients
　　陪客戶(hù)觀光Sightseeing with Clients
　　陪客戶(hù)用餐Dinner with Clients
　　陪同客戶(hù)安檢Accompanying with Clients for Security Check
　　客戶(hù)投訴Customer Complaint
　　售后服務(wù)After—Sales Service
　　電話(huà)推銷(xiāo)Telephone Product Promotion
接待幕后工作Reception Work Behind the Scene
報(bào)賬Rendering an Account
保存客戶(hù)資料Keeping Guest Profile
保存接待事務(wù)資料Keeping Receiving Affairs Profile．
附錄A：接待禮儀集錦
附錄B：接待技巧集綿