英語導游實務：導游業(yè)務部分

Introduction導入
Subject One　Preparations準備工作
Task 1-1　Study the reception program研究接待計劃
Task 1-2 Draft a preliminary itinerary起草初步行程
Task 1-3 Put the reception matters into practice落實接待事宜
Subject Two Meeting on Arrival接團服務
Task 2-1　Spot the tour group認找旅游團
Task 2-2 Receiving tourists迎接旅游者
Task 2-3 Services en route to the hotel首站沿途導游
Subject Three Hotel Accommodation入店服務
Task 3-1　Accommodate the tourists安排游客人住
Subject Four Itinerary Discussion商討行程
Task 4-1　Discuss the itinerary商討行程
Subject Five Services en route to the scenic spot參觀游覽沿途服務
Task 5-1　Preparations before setting out出發(fā)前的各項準備
Task 5-2　Narrations on tour沿途講解
Task 5-3　Services on return返程服務
Subject Six Deal With the Problems and Emergencies突發(fā)事件的處理
Task 6-1　Deal with the sick and injury處理患病與受傷
Task 6-2　Deal with the loss處理走失和遺失
Task 6-3　Deal with the complaint處理抱怨
Subject Seven Departure Services離站服務
Task 7-1　Seeing guests off送客服務
Task 7-2　Deal with the follow-up work善后工作
References參考文獻