銀行柜臺英語脫口說

Dialogue 1 Greetings and Self-introduction
問候與自我介紹
Dialogue 2 Making Inquiries and Answering Questions
咨詢與解答問題
Dialogue 3 Giving Suggestions and Making Explanations
建議與解釋
Dialogue 4 Expressing Tnanks and Making Apologies
致謝與道歉
Dialogue 5 Saying Goodbye
道別
Dialogue 6 Dealing with Complaints
投訴與安撫
Dialogue 7 Potential VIP Customer
挖掘引導優(yōu)質(zhì)客戶
Dialogue 8 Maintaining the Relationship with VIP Customers
營銷維護優(yōu)質(zhì)客戶
Dialogue 9 Advising Customers
更正指導客戶
Dialogue 10 Transfer Service
轉(zhuǎn)賬業(yè)務(wù)
Part Ⅱ Savings and Loans 儲蓄和貨款
Dialogue 1 Opening Accounts and Depositing(I)
開戶(一)
Diaogue 2 Opening Accounts and Depositing(Ⅱ)
開戶(二)
Dialogue 3 Opening Accounts and Depositing(111)
開戶(三)
Dialogue 4 Opening Accounts and Depositing(Ⅳ)
開戶(四)
Dialogue 5 Opening Accounts and Depositing(V)
開戶(五)
Dialogue 6 Withdrawing and Closing Accounts(I)
取款、銷戶(一)
Dialogue 7 Withdrawing and Closing Accounts(Ⅱ)
取款、銷戶(二)
Dialogue 8 Withdrawing and Closing Accounts Oil)
取款、銷戶(三)
Dialogue 9 Withdrawing and Closing Accounts(Ⅳ)
取款、銷戶(四)
Dialogue 10 Withdrawing and Closing Accounts(V)
取款、銷戶(五)
Dialogue 11 Reporting a Lost Passbook(Certificate)(I)
掛失(一)
Dialogue 12 Reporting a Lost Passbook(Certificate)(Ⅱ)
掛失(二)
Dialogue 13 Inquiry of Account Balance
查詢余額
Dialogue 14 Confiscating Counterfeit Notes
沒收假幣
Dialogue 15 Reception Hall Service(I)
大廳接待對話(一)
Dialogue 16 Reception Hall Service(Ⅱ)
大廳接待對話(二)
Dialogue 17 Auto Loan
汽車貸款
Dialogue 18 Housing Mortgage Loan
住房抵押貸款
Dialogue 19 Interest Rate Adjustment
利率調(diào)整
Dialogue 20 Foreign Exchange Loan
外匯貸款
Dialogue 21 Application for Loans of Working Capital
辦理流動資金貸款
Dialogue 22 Policy Inquiry-Entrustment Loan
政策咨詢——委托貸款
Dialogue 23 Open an Account for Stock Trading
開戶炒股
Dialogue 24 Investment Fund
購買基金
Part HI　Money Exchange and Foreign Remittances
貨幣兌換和國外匯款
Dialogue 1 Inquiry about Exchange Rate
咨詢匯率
Dialogue 2 Money Exchange
貨幣兌換
Dialogue 3 Handling Reconversions
兌回外幣
Dialogue4 OutwardRemittances
匯出匯款
Dialogue 5 Inward Remittances
匯入?yún)R款
Dialogue 6 Collection of Bills
票據(jù)托收
Dialogue 7 Taking Money Abroad
攜帶外匯出境
Dialogue 8 Transfer Foreign Currencies
外匯賬戶間的轉(zhuǎn)賬
Dialogue 9 Exchanging RMB for Purchasing House
非居民房產(chǎn)項下結(jié)匯
Dialogue 10 Exchanging Foreign Currency for Studying Abroad
留學購匯
Dialogue II BuyingTravelers Check
購買旅行支票
Part IV Bank Cards，Phone-banking，E-banking and Other Services
信用卡，電話銀行，網(wǎng)上銀行及其他業(yè)務(wù)
Dialogue 1 ApplicationforCreditCards(I)
申辦信用卡(一)
Dialogue 2 Application for Credit Cards(Ⅱ)
申辦信用卡(二)
Dialogue 3 Cashing with a Foreign Credit Card
外卡取現(xiàn)
……
參考書目