Chapter One The Overview of Business Negotiation商務英語談判概述
Chapter Two The General Procedures of Business Negotiation商務英語談判步驟
Chapter Three The Main Contents of Business Negotiation商務英語談判主要內容
Chapter Four The Basic Qualities of Business Negotiators商務英語談判人員的基本素質
Chapter Five The Etiquette and Taboo of Business Negotiation商務英語談判的禮儀和禁忌
Chapter Six The Strategies of Business Negotiation商務英語談判策略
Chapter Seven The Skills of Business Negotiation商務英語談判技巧
Chapter Eight The Claims,Conciliation and Arbitration of Business Negotiation商務英語談判索賠、調解和仲裁
Chapter Nine The Styles of Business Negotiation商務英語談判的風格
Chapter Ten The Intercultural Problems of Business Negotiation商務英語談判的跨文化問題
參考答案