Part 1 Business Reception 業(yè)務接待
l.Accompanying Guests for Shopping
陪來賓購物
2.Arranging a Meeting
安排會議
3.Booking Rooms
預訂房間
4.Business Negotiations
留易談判
5.Claims and Settlement of Claims
索賠與理賠
6.Dealing with Emergency
處理緊急事件
7.Dealing with Complaint
處理投訴
8.Dinners and Banquets
宴 請
9.Entertainment Activities
娛樂活動
10.Establishing Business Relations
建立貿易關系
11.Expressing Sympathy
慰 問
12.Hiring Taxies
租 車
13.Introducing Each Other
互相介紹
14.Inviting the Gust to a Dinner
邀請赴宴
15.Making Appointments
約 會
16.Making a Phone Call
打電話
17.Meeting at the Airport
在機場
18.Receiving a Phone Call
接電話
19. Receiving Visitors
接待來賓
20.Restaurant Reservatiors
飯店預約
……